Before You Book
Treatment Suitability
& Client Care
Because our services involve specialised scalp massage, pressure points, and botanical formulations, certain health conditions may require adjustments. Please review the following before booking.
At La Vela Head Spa, every treatment is designed to calm the mind, support scalp health, and provide a deeply restorative experience. Your safety and comfort guide everything we do.
Health & Safety Guidelines
What to know
before your ritual.
Pregnancy
We are pleased to welcome guests during pregnancy in the early and mid stages. Our treatments provide a deeply relaxing experience during this time.
However, we do not perform treatments during the third trimester, as the body undergoes significant physiological changes at this stage.
"We look forward to welcoming you after this special time."
Cancer & Medical Conditions
If you are currently undergoing treatment for cancer, recovering from treatment, or managing a serious medical condition, we recommend consulting your healthcare provider before booking.
In some circumstances, medical approval may be required before treatment can proceed.
"Your wellbeing will always guide our recommendations."
Chemotherapy or Radiation Therapy
Chemotherapy and radiation therapy can increase skin sensitivity and significantly affect the scalp.
Treatments are generally only recommended once medical treatment has concluded and your healthcare provider has confirmed it is appropriate.
Illness or Contagious Conditions
To maintain a safe and relaxing environment for all guests, we ask that appointments be rescheduled if you are experiencing any contagious illness, including:
- Cold or flu symptoms
- Viral infections
- COVID-19
- Contagious scalp or skin conditions
Our team will be happy to find a new time once you are feeling better.
Recent Surgery or Injury
If you have recently experienced surgery, injury, or medical procedures affecting the head, neck, shoulders, or upper body, we recommend allowing adequate recovery time before booking.
Where necessary, we may request confirmation from your healthcare provider before proceeding.
Hair Extensions
Our head spa treatments involve deep scalp cleansing and specialised massage techniques designed to stimulate circulation and scalp health.
Treatments cannot be performed on guests wearing hair extensions, as they interfere with the treatment process.
Scalp Health Considerations
Many guests visit us specifically to improve scalp health — dryness, buildup, or mild dandruff are exactly what we're here for.
However, treatments cannot be performed where there are open wounds, infections, significant inflammation, or severe scalp conditions. If you are unsure, please contact us before booking.
Unsure If You're Eligible?
If you have any health concerns not listed above, please reach out before booking. Our priority is to ensure every treatment is safe, comfortable, and genuinely beneficial for you.
Ready to book?
Your ritual awaits.
Any questions about suitability? Our team is always happy to advise before you book.